TERMS AND CONDITIONS 

of Online Language Services Ditto and Ditto Kids 

§1. Terms and Definitions

1. These terms and conditions (hereinafter referred to as the "Terms and Conditions") set forth the conditions and rules for the provision of online language learning services by Ditto and Ditto Kids language schools. 

2. The terms capitalized in these Terms and Conditions have the following meanings: 

a. Ditto – refers to Ditto and Ditto Kids, which are online language schools operated by Lingualand sp. z o.o. with its registered office in Kraków (31-128), ul. Karmelicka 45, registered in the National Court Register by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register under KRS number 0000594808, with share capital of PLN 50,000, NIP: 6762499047, REGON: 363364838; Ditto Kids offers classes for children aged 6-12; Ditto and Ditto Kids can be contacted via email at school@ditto-online.com or by phone at +48 884 099 066. 

b. Civil Code – The Civil Code Act of April 23, 1964 (consolidated text: Journal of Laws of 2024, item 1061, as amended). 

c. Course Fee – the remuneration payable to Lingualand sp. z o.o. for participation in the Course, paid in full or in installments as specified in the Terms and Conditions and the Order. 

d. Course – a service provided by Ditto electronically via the Platform, consisting of a series of foreign language lessons that the Participant is entitled to attend under the conditions specified in the Order and in accordance with the Terms and Conditions. 

e. Group Lesson – a 60-minute foreign language lesson conducted as part of the Course via an audiovisual connection in real time over the internet, with a language trainer and other Participants, with a maximum group size of 4 Participants. 

Individual Lesson – a foreign language lesson lasting either 45 or 60 minutes, conducted as part of the Course via an audiovisual connection between the Participant and a language trainer in real time over the internet. At Ditto Kids, only Individual Lessons are conducted, lasting either 25 or 45 minutes. 

(Group and Individual Lessons are hereinafter collectively referred to as the "Lesson"). 

f. Order – a declaration of intent by the Purchaser expressing a desire to conclude a Contract, made through remote communication methods (by purchasing a selected Course through the website: https://shop.ditto-online.com or by accepting an offer from Ditto through remote communication methods), specifying basic information about the purchased Course, including the Participant’s details, language, number of lessons, type of lessons (individual/group), lesson duration, and Course Fee. 

g. Participant – the person entitled to participate in the Course as a result of the conclusion of a Contract. 

h. Contract – an agreement in which the subject is the Participant’s participation in the Course, concluded between the Purchaser and Lingualand sp. z o.o. as a result of placing an Order. 

i. Participant’s Guardian– a natural person with full legal capacity, authorized to act on behalf of the Participant who lacks full legal capacity. 

j. Purchaser – the person who enters into a Contract with Lingualand sp. z o.o. 

k. Consumer – a natural person who engages in a legal transaction with a business entity that is not directly related to their business or professional activity. 

l. Platform – the ERP Odoo platform, a telecommunication system within the meaning of the Act of July 18, 2002, on the provision of electronic services, through which the Course is conducted, managed by Odoo S.A. (Chaussée de Namur, 40 1367 Grand-Rosière, Belgium). 


§2. Conclusion of the Contract, Term of the Contract

1. The Contract is concluded remotely, without the simultaneous physical presence of the parties, between Lingualand sp. z o.o. and the Purchaser. 

2. The Contract is concluded upon the Purchaser placing the Order and accepting the Terms and Conditions. Acceptance of the Terms and Conditions is a prerequisite for concluding the Contract. The Terms and Conditions form an integral part of the Contract. 

3. The Contract is concluded for a definite period: 

a. In the case of a Course including Group Lessons, from the day of concluding the Contract (placing the Order) until the completion of the Group Lessons within the purchased Course, in accordance with the schedule specified in the Order. The Course with Group Lessons is conducted according to the schedule specified in the Order (subject to changes under the Terms and Conditions). 

b. In the case of a Course including Individual Lessons, from the day of concluding the Contract (placing the Order) until the day all lessons within the purchased Course are completed or until the expiration date of the purchased lesson package (whichever occurs earlier). The lesson package expiration date is displayed on the Platform after the order and payment have been made and is calculated by the system using the algorithm: number of lessons ÷ number of lessons per week = number of weeks + 25% rounded up to full weeks (e.g., package of 40 lessons ÷ 2 lessons per week = 20 weeks + 25% = 25 weeks from the date of placing the Order). Individual Lessons take place on dates selected by the Participant from the schedule provided by Ditto and must be completed no later than by the course end date specified in the Order. In cases of unforeseeable events or other justified reasons preventing the Participant from completing the purchased lessons by the course end date, Ditto, at the request of the Purchaser, may extend the course completion period. 


§3 Technical Requirements and Conditions for Providing Remote Services

1. In order to participate in the Course, the Participant must meet the following technical and equipment requirements on their own:

   a. Computer/laptop; 

   b. Camera (built-in or external); 

   c. Built-in microphone or headset; 

   d. Recommended: headset with a microphone (noise reduction); 

   e. Internet connection with a minimum speed of 1 Megabit.

2. Detailed technical and equipment requirements enabling participation in the Course are available at: https://ditto-online.pl/wp-content/uploads/2020/04/Ditto_wymagania-techniczno-sprzętowe.pdf.

3. The Purchaser acknowledges that:

   a. The software necessary for the proper functioning of the services within the Course is automatically downloaded and installed online from the website indicated by Ditto, after logging in for the first lesson. The Participant should have full permissions to install the software on their device; 

   b. The Participant should be able to install additional browser plugins; 

   c. Due to internet transmission speed, it is recommended to close all other programs using the internet connection during the lesson.

4. In order to use all the functionalities of the Course, it is necessary to enable the microphone and camera each time, to allow the transmission of video and audio. The Participant acknowledges that the failure to enable these options may affect the quality and effectiveness of the Course.

5. In the event of technical issues on the Participant’s side that prevent a Lesson from being conducted, the Lesson is considered completed.


§4 Declarations, Organization of the Course

1. Ditto declares that it employs staff with the appropriate qualifications and knowledge, as well as all the necessary resources to properly conduct the Course.

2. Ditto provides services to the Participant under the terms and conditions specified in these Terms and Conditions and the Order.

3. The Purchaser confirms that the Participant meets the technical and equipment requirements mentioned in §3 of the Terms and Conditions and agrees to install the application that enables audiovisual connection via Zoom, integrated with the Platform. The Participant will not incur any additional fees (apart from the Course Fee) related to the installation or use of the application, including licensing fees.

4. Lessons within the Course are conducted exclusively via the Platform.

5. Ditto reserves the right to cancel a Lesson. However, the total number of Lessons within the Course is guaranteed, meaning that if for any reason attributable to Ditto:

   a. Any group Lesson does not take place at the scheduled time, the Course will continue as per the schedule until all group Lessons included in the Course are completed. If the Participant is not interested in continuing the Course beyond the originally planned end date, the Purchaser may terminate the Agreement, provided that the termination notice is submitted no later than the original end date of the Course. If the Purchaser exercises this right, Ditto will refund the value of the unused Lessons that did not occur before the originally scheduled end date of the Course within 14 days of the termination notice; 

   b. Any individual Lesson does not take place at the scheduled time chosen by the Participant from the schedule provided by Ditto, the Participant will have the right to choose another time, including with a different instructor, from the schedule provided by Ditto. If the absence of the instructor leading the Course with the Participant lasts longer than 14 days and the Participant does not find the alternative times acceptable, Ditto will extend the Course duration by the length of the instructor’s absence. Alternatively, if the Participant is not interested in continuing the Course beyond the original planned completion date, the Purchaser may terminate the Agreement, provided that the termination notice is submitted no later than the originally planned completion date of the Course. If the Purchaser exercises this right, Ditto will refund the value of the unused Lessons that did not take place before the originally scheduled completion date of the Course within 14 days of the termination notice.

6. The Participant may cancel up to 25% of their individual Lessons scheduled through Ditto’s platform. These canceled Lessons can be rescheduled to another time chosen by the Participant, provided the new date falls within the current Course duration and that the cancellation was made at least 12 hours before the originally scheduled time. If the Participant fails to cancel on time, cancels through other means (e.g., orally or via email to the instructor), or exceeds the 25% cancellation limit, the Lesson will be considered completed.

7. Ditto reserves the right to have a methodologist observe Lessons. The methodologist’s task is to monitor the quality of the instruction and the performance of the instructor. Observations may take place live in real-time (for group Lessons) or through the review of recorded Lessons (for individual Lessons).

8. The Participant acknowledges that some Lessons (in the case of Ditto language school) and all Lessons (in the case of Ditto Kids language school) may be recorded for Ditto’s internal purposes. These recordings are used for pedagogical supervision and quality control by Ditto’s methodologists. Recordings will be stored and made available to authorized Ditto personnel for a maximum of 2 weeks from the Course’s end.

9. For group Courses, the Participant acknowledges that their image may be shared with other Participants during the Lesson.

10. By participating in the Course, the Participant (or the Participant’s guardian, if the Participant is under 18) consents to Ditto sharing the Participant’s image for the purposes and with the parties mentioned in this section.

11. Ditto reserves the right to change the instructor during the Course.

12. If the Participant is late to a Lesson, the Lesson will not be extended to make up for the time lost.


§5 Payment

1. The price of the Course is specified in the Order (if the Agreement is concluded through the Purchaser's purchase of the Course via the website: [https://shop.ditto-online.com](https://shop.ditto-online.com), the prices are listed on this website; if the Agreement is concluded by the Purchaser’s acceptance of an offer from Ditto made via remote communication means, the Course Price is specified in this offer). The Course prices stated in the Order are gross prices (including applicable taxes).

2. The Course Price can be paid in full upfront when concluding the Agreement or in installments—if purchasing in installments via the Tpay service.

3. Payments can be made in the following ways: electronic payments, payment by credit card, BLIK payments via the Tpay service, or bank transfer to the account specified at the time of placing the Order. The currently available payment methods are specified when placing the Order and on the website: [https://tpay.com/metody-platnosci](https://tpay.com/metody-platnosci) (in the case of purchasing through the website: [https://shop.ditto-online.com](https://shop.ditto-online.com), the information mentioned in this clause is provided on the website, and in the case of concluding the Agreement by accepting Ditto's offer made via remote communication means, this information is specified in the offer).

4. Electronic and credit card payment transactions are processed through the Tpay payment system, operated by the company: Krajowy Integrator Płatności S.A., based in Poznań, plac Andersa 3, 17th floor, 61-894 Poznań, registered in the National Court Register by the District Court for Poznań - Nowe Miasto i Wilda, VIII Commercial Division of the National Court Register, under number 0000412357, NIP 7773061579, REGON 300878437, with a fully paid-up share capital of PLN 5,494,980.


§6 Rights and Obligations of the Participant

1. By placing an Order, the Participant undertakes to pay the Course Price in accordance with the Order and these Terms and Conditions.

2. The Participant is obligated to comply with these Terms and Conditions. If the Agreement is concluded by the Participant's Guardian, the Guardian is obligated to ensure that the Participant adheres to the provisions of these Terms and Conditions.

3. Use of the Platform requires the Participant's registration (in the case of Ditto Kids, the Guardian registers on behalf of the Participant).

4. The Participant is entitled to access the teaching materials in electronic form prepared by Ditto. The Participant may use the teaching materials only for personal use. The Participant is not entitled to use the provided materials beyond the scope of allowed personal use of copyrighted works, under the penalty of violating Ditto's property rights to the works contained in the teaching materials. Specifically, the Participant may not use these materials for commercial purposes. All content contained in the materials provided to the Participant by Ditto in connection with the Course, that constitutes a work as defined by the Act of February 4, 1994, on copyright and related rights, are subject to Ditto's property rights or—in the case of works used by Ditto under licensing agreements—are the property of third parties.

5. The Participant is prohibited from:

   a. Speaking or behaving during Lessons in a vulgar, offensive manner, or in a way that violates generally accepted norms or the personal rights of other Participants or the instructor;

   b. Impersonating another Participant;

   c. Allowing someone other than the Participant to attend the Course;

   d. Using the Course in a way that violates or aims to violate applicable laws, good manners, or the personal rights of third parties, particularly by providing illegal content or content that infringes intellectual property rights;

   e. Recording or distributing Lesson recordings, including the images of other Participants or the instructor.


§7 Rights and Obligations of Ditto

1. Ditto undertakes to perform its duties under these Terms and Conditions and the Agreement with due diligence.

2. Ditto is responsible for the proper quality of the services provided under the Agreement and for delivering the services as outlined in the Order and these Terms and Conditions.

3. Ditto undertakes to provide the Participant with teaching materials suited to the Participant’s level of advancement.

4. Ditto commits to providing the Participant with access to the Platform, as well as technical support necessary for the proper conduct of the Course—both before the first Lesson and during the Course.

5. Ditto is not responsible for:

   5.1. Damages resulting from the Participant's use of the Course in violation of these Terms and Conditions or the law;

   5.2. The Participant's failure to meet the minimum technical requirements specified in these Terms and Conditions;

   5.3. Unlawful or socially unacceptable actions or omissions by Participants that violate these Terms and Conditions;

   5.4. The safety of Participants during the Course.

6. Lingualand sp. z o.o. reserves the right to suspend the services covered by the Agreement and to terminate the Agreement with immediate effect in the event of a Participant’s violation of these Terms and Conditions, applicable law, or social norms in connection with participation in the Course.


§8 Personal Data

1. The administrator of the personal data of the Participant, including the image recorded during the classes, as well as the personal data of the Participant’s Guardian and the Purchaser, is Lingualand sp. z o.o. with its registered office in Kraków, ul. Karmelicka 45, 31-128 Kraków. The Administrator can be contacted:

- via email at: school@ditto-online.com;

- by mail, sending correspondence to the address: Lingualand sp. z o.o., ul. Karmelicka 45, 31-128 Kraków, with the note “personal data”;

- by phone at: +48 884 001 608 (call charges as per operator's tariff).

2. The purpose and legal basis for processing personal data and the duration of data processing:

2.1. Contract fulfillment – legal basis – the necessity of processing data for the conclusion and execution of the contract (Article 6(1)(b) of GDPR). Personal data is processed until the statute of limitations on claims arising from the contract or until the obligation to store accounting documents expires. The Participant’s image in recordings made during the course will be processed in accordance with §4(8) of the Terms and Conditions for a period of 2 weeks from the end date of the Course.

2.2. Potential claims and handling complaints related to the contract, which is a legitimate interest of the administrator (Article 6(1)(f) of GDPR). The data will be processed until the statute of limitations for claims expires.

2.3. Direct marketing of the administrator's products and services, including profiling (excluding the image recorded during the classes) – legal basis – the legitimate interest of the administrator, which is the direct marketing of its services (Article 6(1)(f) of GDPR). Personal data is processed until the Participant, the Participant’s Guardian, or the Purchaser objects to marketing or profiling.

3. Recipients of the data:

3.1. Authorized employees of the data administrator,

3.2. Service providers with whom data processing agreements have been concluded for the purposes of services provided to the data administrator, in particular entities such as call centers, IT service providers (especially Odoo S.A., Chaussée de Namur, 40 1367 Grand-Rosière, Belgium), online payment processing companies, accounting firms, debt collection agencies, advertising agencies, companies providing mailing services, logistics and courier services, law firms, and external auditors, and their authorized employees – to the extent necessary for the proper execution of services ordered by Lingualand sp. z o.o.

4. Providing data for the conclusion of the contract and the execution of the Course is voluntary, but failure to provide such data may result in the inability to conclude the Contract or participate in the Course. Failure to provide an image during online classes may result in lower quality and effectiveness of the Course. Providing data for marketing purposes is voluntary.

5. Due to the use of the IT system of an external provider, it may be necessary to transfer personal data to recipients in third countries (i.e., outside the European Economic Area). However, we ensure that the data is appropriately secured. Therefore, we only work with entities that have a valid Privacy Shield certification (in the United States) or have signed agreements with us based on Standard Contractual Clauses approved by the European Commission. Both solutions guarantee the security of processed data at least at the level required within the European Union.

6. The Participant/Participant’s Guardian/Purchaser has the right to:

6.1. Access their provided data and request their rectification, deletion, or restriction of processing;

6.2. Object to the processing of their data for direct marketing purposes, including profiling;

6.3. Data portability, i.e., the right to receive personal data concerning the Participant/Participant’s Guardian/Purchaser from Lingualand sp. z o.o. in a structured, commonly used, machine-readable format when the data is processed for the purpose of concluding and executing the contract for the Course. The Participant/Participant’s Guardian/Purchaser may transmit such data to another data controller.

6.4. Request the restriction of data processing or their deletion ("the right to be forgotten").

6.5. Lodge a complaint with the supervisory authority responsible for personal data protection.


§9 Termination of the Contract

1. Lingualand sp. z o.o. has the right to terminate the Contract with immediate effect if the Participant's behavior during the Lesson makes it impossible to conduct the Lesson or violates the personal rights of the instructor or other Participants in the Course, or if the Participant violates the prohibitions set forth in §7(5).

2. The Purchaser has the right to terminate the Contract before the end of its term without giving any reason, with a notice period of 30 days (for a Course lasting more than 2 months) or 7 days (for a Course lasting no more than 2 months). Termination of the Contract under this clause results in a refund of the Course Price paid by the Purchaser for unused Lessons, i.e., the Course Price less the remuneration for the part of the Course attended by the Participant, as well as less any discount granted for the Course (if any was given) and the costs related to the preparation and organization of the Course for the Participant by Ditto in the amount of PLN 199. However, to avoid doubt, the aforementioned amount for the costs related to the preparation and organization of the Course for the Participant by Ditto will not be deducted in the case of termination of the Contract pursuant to §4(5), §9(3), §14(2) of the Terms and Conditions, as well as in the case of withdrawal from the Contract in accordance with §10 of the Terms and Conditions.

3. In the case of group Lessons, a group for a Course lasting more than 2 months may be dissolved within the first three weeks from the start date of the group Lessons if the group's size is less than 60% of the maximum specified in the Order. In such a case, the Participant will be transferred to another group, subject to the right of the Purchaser to terminate the Contract with immediate effect.

4. Any rights of the Purchaser to terminate the Contract provided for in these Terms and Conditions may be exercised by submitting a notice of termination via email to: school@ditto-online.com, or in writing to Ditto. The termination should include at least the Purchaser's name, the name of the Course, the correspondence address (which may be an email address), and a statement of termination of the Contract.

5. Termination of the Contract under any provision of these Terms and Conditions results in a refund of the Course Price paid by the Purchaser for unused Lessons, i.e., the Course Price less the remuneration for the part of the Course attended by the Participant, as well as less any discount granted for the Course (if any was given), subject to §9(2) above. The refund will be made within 14 days from the date of termination of the Contract.

6. Termination of the Contract results in the Participant losing access to the Course.


§10 Contracts Concluded by Consumers 

1. For Contracts for Courses concluded by Consumers, the provisions of the Terms and Conditions apply, taking into account the provisions of this §10.

2. In the case of Contracts concluded remotely, the Consumer has the right to withdraw from the Contract without giving any reason within 14 days by submitting a relevant declaration before the 14-day period expires, counted from the date of concluding the Contract. To meet the withdrawal deadline, it is sufficient for the information regarding the exercise of the Consumer's right to withdraw from the Contract to be sent before the withdrawal period expires. The declaration may also be sent via email to: school@ditto-online.com. A withdrawal form (which the Consumer may, but is not required to, use) is provided to the Consumer at the time of concluding the Contract.

3. The declaration of withdrawal from the Contract may be submitted using the template of the withdrawal form – Annex No. 1 to the Terms and Conditions – or by submitting a statement in any form that clearly expresses the will to withdraw from the Contract. The statement should include:

   a. the Purchaser's name and surname,

   b. the date of the Contract,

   c. the name of the Course the Contract concerns,

   d. the bank account number for the refund of the Course Fee.

4. In the case of a valid withdrawal from the Contract by the Consumer, the Contract is considered null and void.

5. Immediately, but no later than 14 days from the date of receiving the Consumer's declaration of withdrawal from the Contract, Ditto will refund all payments made by the Consumer.

6. If the Consumer exercises the right to withdraw from the Contract after expressly requesting the provision of the Course before the 14-day withdrawal period expires (i.e., if the Consumer participates in at least one Lesson as part of the purchased Course after making such a request), the Consumer is obliged to pay for the services provided up to the time of withdrawal. The Consumer must pay the proportionate Course Fee for the number of Lessons attended up to the date of withdrawal.

7. Information on alternative dispute resolution methods:

   a. The Consumer has the option of using alternative dispute resolution methods. In particular, the Consumer can use mediation procedures provided by regional trade inspection bodies or permanent consumer arbitration courts operating under regional trade inspection bodies, or the out-of-court consumer dispute resolution procedures outlined in the Act of September 23, 2016, on Out-of-Court Resolution of Consumer Disputes (Dz.U. 2016, item 1823, as amended), conducted by authorized entities under the provisions of the Act of September 23, 2016. The register of entities authorized to conduct out-of-court consumer dispute resolution procedures, maintained by the President of the Office of Competition and Consumer Protection, is available at https://uokik.gov.pl/rejestr_podmiotow_uprawnionych.php.

   b. The use of out-of-court complaint and dispute resolution procedures is voluntary, and both parties must consent to the procedure.

   c. Detailed information about alternative complaint and dispute resolution procedures, as well as access rules, including procedures for out-of-court consumer dispute resolution as mentioned in the Act of September 23, 2016, are available at the offices and websites of district (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, and regional trade inspection bodies, e.g., at http://spsk.wiih.org.pl and on the websites of Authorized Entities. The detailed information regarding the operation and organization of trade inspection in relation to out-of-court consumer dispute resolution is specified in the regulation of the Prime Minister of May 17, 2017, regarding the organization and operation of trade inspection in the area of out-of-court consumer dispute resolution.

§11 Liability

1. Ditto makes every effort to enable the Participant to acquire new language skills. However, since the outcomes of learning a foreign language depend on many factors beyond the scope of service provision, Ditto does not guarantee the Participant will achieve any specific level of language proficiency.

2. Ditto is not responsible for the results of language exams taken by the Participant after the Course.

3. Ditto is not responsible for the functioning of the device used by the Participant or for any lack of access or disruptions in the Participant's access to the Internet.

4. The Purchaser is responsible for paying the Course Fee and for any damages caused to Ditto in connection with the non-performance or improper performance of the Contract.

5. Ditto is responsible for damages caused to the Purchaser in connection with the non-performance or improper performance of the Contract. For Purchasers who are not Consumers, Ditto's total liability is limited to the amount of the actual Course Fee paid by the Purchaser.

§12 Complaints

1. Ditto provides the email address school@ditto-online.com for submitting inquiries and complaints. Inquiries and complaints can also be submitted by mail or in person at Ditto’s office at ul. Karmelicka 45 in Kraków, 31-128 Kraków.

2. The Purchaser is entitled to file a complaint regarding non-performance or improper performance of the service by Ditto.

3. The complaint should include:

   a. identification of the Customer (name, surname, residential address, email address, and in the case of legal entities, the name, postal address, and details of the person authorized to handle matters related to the complaint, along with their email address);

   b. the subject of the complaint, justification, and the Purchaser’s expectations.

4. Ditto will provide its response to the complaint within 14 days of receiving the complaint. If the complaint is submitted by a Consumer, Ditto’s failure to respond within the above timeframe will be considered as acceptance of the complaint.

5. Ditto does not provide a warranty for the Course as defined by the Civil Code.


§13 Promotions and Discounts

  1. When concluding a Course Contract as part of a promotion organized by Ditto Kids (hereinafter "Promotion"), the terms of the Promotion also apply to the Course Contract.
  2. The rules for using discounts—unless otherwise specified in the Promotion terms—are as follows:
    1. If the Purchaser received a discount when concluding the Contract, as specified in the Contract/Order, and the Purchaser terminates the Contract before the end of the term based on §9 sec. 2 of the Terms and Conditions (i.e., without giving a reason), they lose the right to the discount, and the Contract will be settled based on the standard Course prices applicable on the date of concluding the Contract, in accordance with §9 sec. 6 of the Terms and Conditions.
    2. If the Purchaser received a discount when concluding the Contract, as specified in the Contract/Order, and terminates the Contract before the end of the term based on §4 sec. 5, §9 sec. 3, or §14 sec. 2 of the Terms and Conditions, the granted discount will be adjusted proportionally to the number of Lessons attended by the Participant.

§14 Final Provisions 

1.      The Terms and Conditions come into effect on August 26, 2024, and replace the previous version of the Terms and Conditions from May 23, 2024.

2.      If the Terms and Conditions are changed, they will be delivered to the Purchaser via email to the email address provided by the Purchaser. The Purchaser will be informed about the planned effective date of the amended Terms and Conditions at least 2 weeks in advance. After the expiration of this period or on the date specified by Ditto as the effective date (whichever comes later), the Purchaser will be bound by the new version of the Terms and Conditions. However, if the Purchaser decides not to accept the proposed changes, they will have the right to terminate the Contract with immediate effect. Changes to the Terms and Conditions may be introduced for valid reasons, including changes in technical requirements of IT service providers necessary for the proper provision of services.

3.      Ditto declares that it has implemented Child Protection Standards as referred to in the Act of May 13, 2016, on countering threats of sexual crime (consolidated text Dz. U. of 2023, item 1304, as amended).

4.      Recording, securing, and making data related to the Order available is done via email.

5.      Acceptance of these Terms and Conditions also constitutes the Purchaser's consent to receive the information referred to in Article 12 of the Consumer Rights Act electronically via email, without the need to issue a paper version of the Terms and Conditions.

6.      In matters not regulated by the Terms and Conditions, the relevant provisions of the Civil Code, the Act on Providing Services by Electronic Means, and, in the case of a Consumer’s purchase of a Course, the provisions of the Act of May 30, 2014, on Consumer Rights, shall apply.

7.      These Terms and Conditions, the Order, and the Contract are governed by Polish law.

Annex No. 1 to the Terms and Conditions: 

TEMPLATE OF THE WITHDRAWAL FORM 

(complete and return this form only if you wish to withdraw from the contract)

To: Ditto Kids 

Email: school@ditto-online.com 

Address: ul. Karmelicka 45, Kraków, 31-128 Kraków

 

I/We (*) hereby inform you of my withdrawal from the contract for the provision of the following service:

Course Name: _____________________________________ 

Date of Contract Conclusion: ________________________ 

Reason or basis for withdrawal from the contract _________________________

 

Name of Purchaser(s): ________________________________ 

 

Address of Purchaser(s): ______________________________ 

 

Email Address of Purchaser(s): ________________________ 

 

Bank Account Number for Refund: _______________________ 

 

Date: ______________________ 

 

Signature of Purchaser(s) (only if this form is submitted on paper): _______________________

 

(*) Delete as appropriate.