§1. Regulations, Definitions

1. These regulations (hereinafter referred to as the "Regulations") define the terms and conditions for the provision of foreign language learning services at Ditto – Online Language School.

2. Capitalized terms used in these Regulations have the following meanings:

a. Ditto– online language school run by Lingualand sp. z o. o. with its registered office in Kraków (31-128), ul. Karmelicka 45, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register under the KRS number: 0000594808, Tax Identification Number (NIP): 6762499047, National Business Registry Number (REGON): 363364838; share capital PLN 50,000. Contact: school@ditto-online.com , tel. +48 884 099 066, providing services in accordance with the Regulations;

b. Service– Ditto websites located at ditto-online.com and shop.ditto-online.com

c. Service– a series of Current Language Lessons conducted online with a Teacher on the Ditto Platform.

d. Subscription – a service provided by Ditto on a recurring basis, enabling the Participant to participate in the Language Course for a specified Subscription Period.

e. Subscription Period - the period of time entitling you to participate in classes purchased under the Subscription, commencing on the date the User activates the purchased Subscription in accordance with the Service Provider's terms and conditions and automatically renews unless the User cancels it before the renewal date. The Subscription Period may be, for example, 1, 3, 5 or 10 months.

f. Lesson– a unit of online classes conducted in real time by a teacher. Lessons last 25, 30, 45, or 60 minutes, depending on the Subscription type. 

g. Lector- a natural person who is in a contractual relationship with Ditto and teaches participants of foreign language courses via the Platform.

h. Classic Voiceover Category -a type of Subscription in which Classes are conducted by Teachers who are not native speakers of the language taught under the purchased subscription.

i. Select Voiceover Category- a type of Subscription under which Classes are conducted by qualified foreign language teachers who are also Polish speakers.  

j. Premium Voiceover Category- a type of Subscription in which the Classes are conducted by Teachers who are native speakers of the language taught under the purchased subscription.

k. User- any adult natural person with full legal capacity who concludes an Agreement with the Service Provider in order to use the Subscription under the terms of these Regulations.

l.  User Account– a registered User's personal account on the Platform associated with the User's purchased Subscription. Each User may only have one User Account, which is individual and may not be shared with third parties.

m. Participant –the person using the Lesson;

n. Participant Profile– a personal profile assigned to the Participant within the User Account, providing access to the language course and learning materials. Each Participant may only have one Profile within the User Account, which is individual and cannot be shared with third parties;

o. Consumer– a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity;

p. Platform– Odoo ERP system, operated by Odoo SA (Chaussée de Namur, 40 1367 Grand-Rosière, Belgium), which is an IT system within the meaning of the Act of 18 July 2002 on the provision of services by electronic means, through which Courses are carried out, including the booking of Lessons and the management of Subscriptions.

q. Agreement– an agreement for the provision of educational services by electronic means concluded between Lingualand sp. z o. o. with its registered office in Kraków (31-128), ul. Karmelicka 45, KRS: 0000594808, NIP: 6762499047, REGON: 363364838, and the User as a result of placing an Order and accepting the Regulations.

r. Order– a declaration of the User made online by purchasing a Subscription in the Ditto online store: shop.ditto-online.com or by signing and paying for an offer to purchase a Subscription received from Ditto in electronic form.

3. The Regulations are made available free of charge to all Users in a form that allows them to be obtained, reproduced, saved and printed, and are also available on the website at the link https://shop.ditto-online.com/terms-2  

§2. Type of service provision

1. Ditto provides educational services in the form of online language lessons as part of a Subscription, which includes access to individual or group lessons, educational materials and exercises.

2. Services are provided exclusively electronically via the Platform, available at shop.ditto-online.com.

3. Users and Participants are required to read the Terms and Conditions. Starting to use the services constitutes acceptance of the Terms and Conditions.

4. The service provided by Ditto is intended for use by adults and minors. Minors may use the Website, Platform, and Services only with the consent of a parent or legal guardian.

5. Ditto reserves the right to temporarily suspend the provision of services for technical reasons, in particular for maintenance, updating, or modernization of the System or Platform. Users will be notified in advance of any planned technical interruptions.

§3. User Registration, Use of the Website and Platform

1. In order to access and use the Platform, the User must register through the Service by completing the registration form available on the website shop.ditto-online.com and accepting all terms and conditions of these Terms of Service. To access and use the Platform, the User may also log in to the Platform using their Google account.

2. During registration, the following data is required: first name, last name, email address, and password. Providing this data is voluntary, but necessary to create and manage a User Account and conclude the Agreement. The User declares that the data provided is truthful, current, and complete. Ditto is not responsible for any consequences resulting from the provision of false or incomplete data by the User. Ditto is not obligated to modify User Account data, but reserves the right to make such changes in justified cases.

3. After completing the registration form, the User will receive an email with an activation link. Registration is completed upon confirmation by clicking the activation link.

4. After completing registration, the User may add a Participant Profile to their User Account by providing the Participant's first and last name. The maximum number of Participant Profiles per User Account is 5 (five).

5. The User and Participant are responsible for maintaining the confidentiality of their login information and for not sharing their Account/Profile with third parties, as well as for any actions taken on their Account/Profile. Ditto is not liable for any damages resulting from sharing their email address and/or password with unauthorized parties. If a User or Participant forgets their email address and/or password, loses them, or has them shared with unauthorized parties, they may contact Ditto for assistance via the chat service available on the Website or by email.

6. User Accounts may only be used for personal, non-commercial purposes. Users may use the Website and Platform solely at their own risk and responsibility.

§4. Conclusion of the Agreement and validity period

1. The Agreement with the User is concluded remotely after the User completes registration and sets up a User Account by placing an Order for the purchase of a Subscription on the Ditto Website and accepting the Regulations.

2. The Agreement is valid for the Subscription Period specified on the Website (e.g. 1, 3, 5 or 10 months) and is automatically renewed for the next period unless the Purchaser cancels the Subscription before the renewal date, to which the User consents by making the first payment for the Subscription.

3. The Subscription renewal date is visible in the "Subscriptions" tab in the User Account.

§5. Subscription Types and Terms of Use

1. As part of the purchased Subscription, the Participant or User is entitled to book a specific number of Lessons in each billing cycle in accordance with the selected frequency of classes (e.g. monthly subscription, 2 lessons per week – 8 lessons; 5-month subscription, 1 lesson per week – 20 lessons). The Participant or User may only book lessons with a teacher belonging to the category selected at the time of purchasing the Subscription (e.g. Select, Premium).

2. Lesson reservations must be made on the Platform at least 18 hours in advance. 

3. A Participant or User may cancel a Lesson no later than 12 hours before its scheduled start time. A canceled Lesson will be returned to the pool of Lessons paid for in the current Subscription billing cycle, and a new Lesson may be booked for a different date.

4. Ditto reserves the right to observe or record Lessons solely for quality assurance and methodological guidance purposes. Participants have the right to object to the recording of their voice or image. Recordings are stored for a maximum of 30 days.

5. The lateness of a Participant does not extend the duration of the Lesson.

6.  The availability of the selected Voiceover Artist is not guaranteed. Ditto reserves the right to change the Voiceover Artist during the Subscription period.

7.   If the selected Subscription offers a choice of Classic, Select, and Premium Teacher Categories, the User is bound by the selection made at the time of purchase and may only book Lessons with a Teacher in that category. If the Group Lessons Subscription is selected, the User does not have the option to select the Teacher leading the Lessons. Teachers leading Group Lessons are assigned automatically and may be changed at any time by Ditto.

8.  Communication between the User, the Teacher, and Ditto regarding the provision of services takes place via the Platform. Ditto informs the User about Lesson bookings, cancellations, the appointment of a replacement Teacher, and other events. Due to the nature of this communication, Ditto does not guarantee the delivery of such messages. 

9.  At the end of the Subscription Period, unused Lessons expire after 14 days and cannot be used by the User or Participant after that time, nor can they be transferred to a new Subscription Period. In exceptional cases, Ditto may retain unused Lessons in the User's Account for a period longer than 14 days. 

10. The subscription may be suspended at the User's request and for the maximum period indicated in point 11 below.

11. The User may suspend their Subscription by sending a request to Ditto via the Platform or by email, but in any case no later than two (2) business days before the expected date of suspension. In such a case, the next payment for the Subscription will be postponed by the number of days for which the User suspended the Subscription, and the Lessons scheduled during the suspension period will be canceled. The maximum total suspension periods that can be used at one time, in whole or in parts, are:

a. 3-month subscription - suspension period: 1 week,

b. 5-month subscription – 3-week freeze period – can be used at once or in up to 3 installments,

c. 10-month subscription – 5-week hold period – can be used at once or in up to 5 installments.

§6. Payments

1. By placing an Order, the User agrees to pay the Subscription fee in accordance with the Order and the Terms and Conditions. The Subscription fee is specified on the Website or in the individual offer addressed to the User.

2. By purchasing a Subscription, you authorize Ditto to charge recurring fees until you cancel your Subscription. The frequency of recurring fees depends on the Subscription period (e.g., 1, 3, 5, 10 months).

3. Subscription fees correctly charged are non-refundable, unless otherwise stated in these Terms and Conditions.

4. You may cancel the automatic renewal of your Subscription manually on the Platform or by sending a cancellation request to Ditto via the Platform or by email no later than one (1) business day before your desired cancellation date. Upon such request, Ditto will cancel any further automatic renewal of your Subscription.

5. The payment process for your Subscription purchase is handled by a third-party payment processor, depending on the payment method you select. This means you are bound by the terms and conditions of that third-party payment processor. Once your payment is processed, you will receive an electronic receipt issued by the third-party payment processor. This electronic receipt will be sent to the email address you provided during registration or will be available in your Account.

6. At the User's request – in individual cases and depending on the basis of such request – Ditto may consider a partial or full refund of the payment made by the User. The User bears the cost of the Lessons used. The User agrees that the calculation of the cost of the Lessons used takes into account proportional discounts and proportional cost reductions resulting from bonus programs that the User used in the last payment.

7. Following Ditto's positive decision regarding the refund, Ditto will process the refund within 7 (seven) business days, with the final deadline for processing the refund depending on the third-party payment processor.

8. In order for Ditto to ensure the proper provision of the Services, the User is obligated to make all payments under the Agreement on time and in full. In the event of failure to make a payment by the due date or inability to process a payment via the indicated payment method, Ditto has the right, at its sole discretion, to terminate the Agreement with the User with immediate effect or suspend the provision of the Services until all outstanding payments have been settled.

9. Subscription payment types:

a. one-time payment in advance for the entire Subscription Period,

b. monthly payment for multi-month Subscriptions – recurring debiting of the payment card by the Stripe system in the form of: Stripe Payments Europe Limited (SPEL) and Stripe Technology Europe Limited (Stripe PSP).

10.  For monthly payments for multi-month Subscriptions (e.g. 5-month, 10-month Subscription):

a. The User is given the option to reserve the number of Lessons scheduled only in the current billing cycle,

b.  The User can make a manual payment before the next automatic debit date to gain access to subsequent Lessons earlier,

c.   Failure to successfully pay for the following month will result in the suspension of the possibility of booking new Lessons.

11. Invoices are issued electronically and are available in the User Account on the Platform.

12.  Ditto may provide Users with discounts ("Discounts") and special purchase offers and promotions ("Promotions") on dates and for periods determined by Ditto. Ditto will inform Users about the availability and terms of Promotions and Discounts via the Website or Platform. Ditto may introduce, terminate, or modify the terms of Discounts and Promotions at its sole discretion, and such changes will be promptly posted on the Website or Platform to inform Users. Ditto may also provide certain discount codes ("Discount Codes") that Users can use for a limited time.

§7. Technical requirements

13.  In order to use the Lessons, the Participant must have the following technical resources, which the Participant provides independently and at his/her own expense:

14.  Computer/laptop with operating system;

15.  Camera (built-in or external);

16.  Built-in microphone or headset;

17.  Recommended: headphones with microphone (noise reduction);

18.  Internet with a minimum speed of 1 Megabit.

19.  Up-to-date web browser.

20.  Ditto is not responsible for the inability to conduct a Lesson or its poor quality due to a lack of or improper operation of the Participant's equipment or internet access. In the event of technical issues on the Participant's side that prevent the Lesson from being conducted, the Lesson is deemed completed.

21. Failure to meet the technical requirements on the part of the Participant does not constitute grounds for complaint or refund of fees.

22. The participant acknowledges that:

23. The software necessary for the proper operation of the Services under the Subscription is downloaded and installed from the website indicated by Ditto, the MS Teams application. The Participant must have full rights to install the software on their device;

24. The participant should be able to install additional plug-ins in the web browser;

25. In order to improve the speed of internet transmission, it is recommended to close all other programs using the internet connection during the Lesson.

26. To use all the Platform's functionalities during a Lesson, the microphone and camera must be enabled at all times to enable image and sound transmission. Participants acknowledge that failure to enable these features may result in lower quality and effectiveness of the Lesson.

§8. Rights and obligations of the Participant

1. The Participant is obligated to comply with the Terms and Conditions. If the Agreement is concluded by the User, the User is obligated to ensure that the Participant complies with the provisions of these Terms and Conditions.

2. Participants have the right to access electronic teaching materials prepared by Ditto. Participants may use the teaching materials only for permitted personal use. Participants are not authorized to use the provided materials beyond the permitted use of protected works, under penalty of infringement of copyrights to the works contained in the teaching materials. In particular, they may not use these materials for commercial purposes. All content contained in the materials provided to Participants by Ditto in connection with the Course, which has the characteristics of a work within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, is subject to Ditto's copyrights or – in the case of works that Ditto exploits under license agreements with copyright owners – is subject to third-party copyrights.

3. The participant is prohibited from:

d. expressing oneself or behaving during the Lesson in a manner that is vulgar, offensive, contrary to generally accepted standards of behaviour or violating the personal rights of other Participants or the Lector;

e.  impersonating another Participant;

f. enabling a person other than the Participant to use the Lesson;

g. using the Lesson in a way that violates or is intended to violate applicable law, good customs or personal rights of third parties, in particular it is prohibited for the Participant to provide content that is illegal or infringes intellectual property rights;

h. recording and disseminating recordings of the Lesson, including images of other Participants or the Lecturer;

i. taking any action that may disrupt the operation of the Platform or the Website

§9. Rights and Obligations of Ditto

1. Ditto undertakes to fulfill the obligations arising from these Regulations and the Agreement with due diligence.

2. Ditto is responsible for the appropriate quality of the services covered by the Agreement, in accordance with the Order and the Regulations.

3. Ditto undertakes to provide the Participant with electronic teaching materials adapted to the Participant's level of advancement. Ditto undertakes to provide the Participant with access to the Platform, as well as technical assistance to the extent necessary to properly conduct the Course – before the first Lesson and throughout the Course.

4. Ditto is not responsible for:

a. damages resulting from the Participants using the Course in a manner inconsistent with the Regulations or legal provisions;

b. inability to use the services resulting from the Participant's failure to meet the technical requirements;

c. technical problems on the Participant's side, as well as lack of access or disruptions in access to the Internet on the Participant's side;

d. inability to use the services resulting from reasons beyond Ditto's control;

e. actions or omissions of Participants that are unlawful or contrary to the principles of social coexistence or the Regulations;

f. safety of Participants during the Lesson.

5. Ditto has the right to interrupt the provision of services covered by the Agreement and to terminate the Agreement with immediate effect in the event of gross negligence.     violation by the Participant of these Regulations, applicable law or rules of social coexistence in connection with the use of the Course.

§10. Personal data

1. The controller of the Participant's personal data, including the image captured during classes, as well as the User's personal data, is Lingualand sp. z o. o. with its registered office in Krakow, ul. Karmelicka 45, 31-128 Krakow. You can contact the Controller:

a. electronically to the e-mail address:school@ditto-online.com;

b.  in writing, by sending correspondence to the following address: Lingualand sp. z o. o., ul. Karmelicka 45, 31-128 Kraków, with the note "personal data";

c. by phone: +48 884 099 066 (call fee according to operator's tariff).

2. Purpose, legal basis and duration of personal data processing:

a. performance of the contract – legal basis – the necessity of data processing to conclude and perform the contract (Article 6, paragraph 1, letter b) of the GDPR). Personal data are processed until the statute of limitations for claims under the contract expires or until the obligation to store accounting documents expires. The Participant's image in the recordings recorded during the course will be processed in accordance with Article 4, paragraph 8 of the Regulations for a period of 2 weeks from the date of the end of the Course,

b. possible pursuit of claims and consideration of complaints related to the contract, which is a legitimate interest of the controller (Article 6, paragraph 1, letter f) of the GDPR). The data will be processed until the claims expire,

c. direct marketing of the administrator's own products and services, including profiling (does not apply to images recorded during classes) – legal basis – the legitimate interest of the administrator, which is direct marketing of its services (Article 6 paragraph 1 letter f) of the GDPR). Personal data are processed until the Participant or the Participant's Guardian or the Purchaser objects to marketing or profiling.

3. Data recipients:

a. authorized employees of the data controller,

b. service providers who have been entrusted with the processing of personal data under a contract for the purposes of providing services to the data controller, in particular entities such as Call Centers, IT service providers, in particular Odoo SA (Chaussée de Namur, 40 1367 Grand-Rosière, Belgium), online payment companies, accounting firms, debt collection companies, advertising agencies, companies providing mailing, logistics and courier services, law firms and external auditors, and their authorized employees – to the extent necessary for the proper performance of the services commissioned by Lingualand sp. z o.o.

4. Providing data to conclude a contract and complete a Lesson as part of a Subscription is voluntary. However, failure to provide it may result in the inability to conclude a contract or complete a Lesson. Failure to provide an image during online classes may result in lower quality and effectiveness of the Lesson. Providing data for marketing purposes is voluntary.

5. Due to the use of an external provider's IT system, it may be necessary to transfer personal data to recipients in third countries (i.e., outside the European Economic Area). However, we ensure that the data is adequately secured. Therefore, we only work with entities that hold a current Privacy Shield certificate (in the United States) or have signed a contract with us based on Standard Contractual Clauses approved by the European Commission. Both solutions guarantee the security of processed data at least at the level applicable in the European Union.

6. The user has the right to:

a. access to the data provided and the right to demand their rectification, deletion or restriction of processing;

b. object to the processing of data for direct marketing purposes, including profiling;

c. to transfer personal data, i.e. to receive personal data of the User and Participant from Lingualand sp. z o. o. in a structured, commonly used, machine-readable format, in the case of data processing for the purpose of concluding and performing a Course contract. The User/Participant may send this data to another data controller.

d. to limit the processing of data or to have them deleted ("right to be forgotten")

e. lodging a complaint with the supervisory authority responsible for personal data protection.

7. Data regarding lesson recordings is stored for a maximum of 30 days.

8. Detailed information can be found in the Ditto Privacy Policy at https://ditto-online.com/pl/polityka-prywatnosci/.

§11. Termination of the Agreement

1. Ditto has the right to terminate the Agreement with immediate effect in the event of a gross violation of the Regulations by the Participant or User, in particular in the event of:

a. failure of the User to settle any outstanding amounts due to Ditto;

b. attempts to violate the integrity or security of the Platform or Service;

c. multiple violations of the Regulations by the User, in particular repeated violations despite Ditto asking the User to cease the violations.

2. The User may terminate the Agreement at any time with effect at the end of the current Subscription Period (e.g. 3-month Subscription - the subscription ends after 3 months from the date of purchase of the Subscription) by selecting the "Cancel Subscription" option in the User Account or by contacting Ditto with a request to cancel the Subscription at least 1 business day before the renewal date in writing or via e-mail.

3. Termination of the Agreement is equivalent to the deletion of the individual User Account and related Participant Profiles by Ditto from the Platform.

§12. Right of withdrawal (Consumer)

1. The provisions of the Regulations shall apply to Agreements concluded by the Consumer, taking into account the provisions of this § 11.

2. In the case of distance contracts, the Consumer has the right to withdraw from the Contract without giving a reason within 14 days by submitting an appropriate declaration before the expiry of the 14-day period from the date of conclusion of the Contract. To meet the withdrawal deadline, it is sufficient to send information regarding the Consumer's exercise of the right to withdraw from the Contract before the expiry of the withdrawal period. The declaration may also be sent by email to Ditto. The withdrawal form (which the Consumer may, but is not obligated to, use) is provided to the Consumer upon conclusion of the Contract as an annex to these Terms and Conditions.

3. A declaration of withdrawal from the Agreement may (but does not have to) be submitted using the withdrawal form template – Appendix 1 to the Regulations, or by submitting a declaration in any form that clearly demonstrates the intention to withdraw from the Agreement. The declaration should include:

a. name and surname of the Buyer,

b. date of conclusion of the Agreement,

c. the name of the Subscription to which the Agreement applies,

d. bank account number for refund

4. In the event of effective withdrawal from the Agreement by the Consumer, the Agreement shall be deemed not to have been concluded.

5. Immediately, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, Ditto will refund to the Consumer all payments made by him, subject to paragraph 6

6. If the Consumer exercises the right to withdraw from the Agreement after submitting an express request at the conclusion of the Agreement for Ditto to commence the provision of services before the expiry of the 14-day period for withdrawal from the Agreement, i.e. if the Consumer participates in at least 1 Lesson as part of the purchased Subscription after submitting such a request, the Consumer is obliged to pay for the services provided until the time of withdrawal from the Agreement, i.e. he is obliged to pay the price of the Subscription calculated in proportion to the number of Lessons in which the Consumer participated until the date of withdrawal from the Agreement.

7. Information on out-of-court complaint and redress procedures:

a. The consumer has the option of using out-of-court complaint and redress procedures. In particular, the consumer may use mediation procedures provided by provincial inspectorates of the Trade Inspection or permanent consumer arbitration courts operating at provincial inspectorates of the Trade Inspection, or the procedure for out-of-court resolution of consumer disputes specified in the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 18123, as amended), conducted by authorized entities within the meaning of the provisions of the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 18123, as amended). The register of entities authorized to conduct proceedings for the out-of-court resolution of consumer disputes, maintained by the President of the Office of Competition and Consumer Protection, is available on the website of the Office of Competition and Consumer Protection.

b. The use of out-of-court complaint and redress procedures is voluntary and both parties must consent to the procedure.

c. Detailed information on out-of-court complaint and redress procedures, as well as the rules of access to these procedures, including the procedure for out-of-court resolution of consumer disputes, referred to in the Act of 23 September 2016 on the Out-of-Court Resolution of Consumer Disputes (Journal of Laws of 2016, item 18123, as amended), is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, provincial inspectorates of the Trade Inspection and the websites https://www.uokik.gov.pl and https://www.rf.gov.pl. Detailed information on the operation and organization of the trade inspection in the field of out-of-court resolution of consumer disputes is specified in the Regulation of the Prime Minister of 17 May 2017 on the regulations of the organization and operation of the trade inspection in the field of out-of-court resolution of consumer disputes.

§13. Complaints

1. The User has the right to file a complaint regarding non-performance or improper performance of the service by Ditto.

2. Complaints should be submitted to the e-mail address: school@ditto-online.com or to the registered office address at ul. Karmelicka 45 in Krakow, 31-128 Krakow.

3. The complaint should include:

a. User identification (name, surname, address, e-mail address, and in the case of legal persons, name, postal address and details of the person authorized to handle matters related to the submitted complaint and his/her e-mail address);

b. subject of the complaint, justification and expectations of the User.

4. Complaints regarding the Lesson should be submitted within 7 days of its completion.

5.  Ditto will present its position on the claim presented within 14 days of the User's submission of the complaint. If the complaint was submitted by a Consumer, Ditto's failure to respond to the complaint within the above deadline will be deemed acknowledgment of the complaint.

6.  Ditto does not provide a warranty for Services purchased under the Subscription within the meaning of the Civil Code.

§14. Liability

1. Ditto makes every effort to enable Participants to acquire new language skills. Due to the fact that the effects of foreign language learning depend on many factors beyond the scope of the service, Ditto does not guarantee that the Participant will master the foreign language at any level. Ditto is not responsible for the results of any language exams the Participant takes after the Course.

2. The User and Participant are liable for any damage resulting from violation of the Regulations.

3. The User is responsible for paying for the Subscription he/she has chosen and for any damage caused to Ditto due to non-performance or improper performance of the Agreement.

4. Ditto is liable for any damage caused to the User due to non-performance or improper performance of the Agreement. For Users who are not Consumers, Ditto's total liability is limited to the amount actually paid by the User.

§15. Final provisions

1. The Regulations come into force on 01/09/2025 and replace the previously applicable regulations of 26/08/2024.

2. In the event of a change to the Terms and Conditions, the User will be notified via email to the email address provided by the User. The User will be notified of the planned effective date of the amended Terms and Conditions at least two weeks in advance. After this deadline or on the effective date set by Ditto (whichever is later), the User will be bound by the new Terms and Conditions. However, if the User decides not to accept the changes to the Terms and Conditions, they will have the right to terminate the Agreement with immediate effect.

3. Changes to the Regulations may be introduced for important legal, organizational or technical reasons.

4. Lingualand sp. z o. o. declares that it has introduced the Standards for the Protection of Minors referred to in the Act of 13 May 2016 on Counteracting Threats of Sexual Crimes (Journal of Laws of 2023, item 1304, as amended).

5. Data relating to the Order are recorded, secured and made available via electronic channels.

6. Acceptance of these Regulations also constitutes the User's consent to Ditto providing the information referred to in Article 12 of the Consumer Rights Act in electronic form, without issuing a paper version of the Regulations.

7. In matters not regulated in the Regulations, the relevant provisions of the Civil Code, the Act on Providing Services by Electronic Means and, in the case of the purchase of a Subscription by a Consumer, the provisions of the Act on Consumer Rights shall apply.

8. These Regulations, the Order and the Agreement are subject to Polish law.

Appendix No. 1 – SAMPLE WITHDRAWAL FORM

Addressee: Lingualand sp. z o. o., ul. Karmelicka 45, 31-128 Kraków, email: school@ditto-online.com

I hereby inform you about my withdrawal from the contract for the provision of Ditto Language Services.

Type of Subscription purchased: _____________________________

Date of conclusion of the contract: ___________________________

Name and surname: _________________________________________

Address: ____________________________________________________

E-mail: ______________________________________________________

Bank account number: ______________________________________

Date: ______________ Signature: _______________________________